Shipping

Shipping Policy

thehydrojtd organizes its rules on processing, delivery, and tracking in the following sections.

thehydrojtd: returns after delivery
Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, thehydrojtd also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

How thehydrojtd handles delivery issues
When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@thehydrojtd.shop or 425-578-6039. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

How thehydrojtd handles processing and transit
Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

thehydrojtd: delivery area
We currently deliver solely to addresses within the United States. Standard shipping is free.

How thehydrojtd handles tracking and addresses
Where a carrier provides tracking, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

Merchant Information
Business name: thehydrojtd
Brand name: thehydrojtd
Email: Support@thehydrojtd.shop
Phone: 425-578-6039
Physical address: 3616 N Ferdinand St, Tacoma, Washington, 98407, United States